Still Have Questions?

If your phone is not recognized, try the following solutions based on your device type:
📱 For iPhone Users:
  • Unlock your iPhone and tap “Trust This Computer” if prompted.
  • On Windows, ensure iTunes is installed. Download it from the Apple website if needed.
  • Try a different USB cable or USB port.
🤖 For Android Users:
Enable USB Debugging on your phone:
  • Go to Settings > About Phone
  • Tap Build Number 7 times to unlock Developer Options
  • Go to Developer Options and turn on USB Debugging
  • Go to Developer Options and turn on USB Debuggin On Windows, install the correct USB Drivers for your Android phone (check your phone manufacturer’s website)
  • Use a high-quality USB cable and switch to a different USB port if needed
If your device is still not detected, restart both your computer and phone, then try again.
This can happen due to various reasons:
  • Make sure both devices stay connected and unlocked during the transfer.
  • Disable battery-saving mode or power-saving settings on both devices.
  • Restart AIWATransfer and try again.
  • If using a laptop, ensure it’s plugged in to avoid power interruptions.
WhatsApp may crash for the first time after the transfer due to the data migration process. That's totally normal.
  • Ensure you have the latest version of the software
  • Close any other apps that might be using the USB connection (like iTunes or Android File Transfer).
  • Run AIWATransfer as an administrator (Windows) or grant Full Disk Access (Mac)

To change where AIWATransfer stores your backup files:

  • Open AIWATransfer and go to Settings
  • Look for “Transfer Path” option
  • Click “Folder Button” to select a new folder
  • Choose a location with enough free space (recommended: at least 10GB)
  • Click “Apply” or “Save” to confirm the changes

Visual Guide:

1. Locate the Transfer Path setting:

AIWATransfer backup path settings

2. Click the folder button to change the path:

Change backup folder path
💡 Tip: Choose a location on your fastest drive (SSD preferred) for better transfer performance.

To safely delete old backup files and reclaim disk space:

  • Open AIWATransfer and go to Settings
  • Find the current “Backup Folder Path” location
  • Copy this path and close AIWATransfer completely
  • Navigate to the backup folder using File Explorer (Windows) or Finder (Mac)
  • Select and delete old backup folders you no longer need

Where to find the backup path:

Locate backup folder path in settingsLocate backup folder path in settings
⚠️ Warning: Only delete backup folders after confirming your WhatsApp transfer was successful. These backups cannot be recovered once deleted.

Log files help diagnose transfer issues. Here’s how to locate them:

  • First, find your backup folder path in AIWATransfer Settings
  • Navigate to that backup folder location
  • Look for a file named “app.log”
  • This file contains detailed information about transfer operations and any errors
📧 Support Tip: When contacting support, attach this log file to help us diagnose your issue faster.

If your iPhone backup fails during the transfer process, try these solutions:

  • Disable iTunes Encryption: Open iTunes/Finder, select your iPhone, and uncheck “Encrypt iPhone backup”
  • Trust the Computer: Unlock your iPhone and tap “Trust This Computer” when prompted
  • Update iTunes: Ensure you have the latest version of iTunes (Windows) or macOS (Mac)
  • Free up Space: Make sure your computer has at least 10GB of free storage space
  • Restart Devices: Restart both your iPhone and computer, then try again
  • Use Original Cable: Use the original Apple Lightning cable for the most reliable connection
🔐 Why disable encryption? Encrypted backups require additional authentication that can interfere with AIWATransfer’s backup process.