Still Have Questions?
If your phone is not recognized, try the following solutions based on your device type:
📱 For iPhone Users:
- Unlock your iPhone and tap “Trust This Computer” if prompted.
- On Windows, ensure iTunes is installed. Download it from the Apple website if needed.
- Try a different USB cable or USB port.
🤖 For Android Users:
Enable USB Debugging on your phone:
- Go to Settings > About Phone
- Tap Build Number 7 times to unlock Developer Options
- Go to Developer Options and turn on USB Debugging
- Go to Developer Options and turn on USB Debuggin On Windows, install the correct USB Drivers for your Android phone (check your phone manufacturer’s website)
- Use a high-quality USB cable and switch to a different USB port if needed
If your device is still not detected, restart both your computer and phone, then try again.
This can happen due to various reasons:
- Make sure both devices stay connected and unlocked during the transfer.
- Disable battery-saving mode or power-saving settings on both devices.
- Restart AIWATransfer and try again.
- If using a laptop, ensure it’s plugged in to avoid power interruptions.
WhatsApp may crash for the first time after the transfer due to the data migration process. That's totally normal.
- Ensure you have the latest version of the software
- Close any other apps that might be using the USB connection (like iTunes or Android File Transfer).
- Run AIWATransfer as an administrator (Windows) or grant Full Disk Access (Mac)