Refund Policy

Effective Date: 6/3/2025

This policy outlines the conditions under which AIWATransfer will provide refunds for our services.

1. Refund Eligibility

You may be eligible for a refund under these conditions:

Transfer Not Started: If you purchased AIWATransfer but did not start the transfer process (i.e., did not click the "Start" button), you may request a refund.
Transfer Failed: If the transfer process fails due to an incompatibility issue or another technical reason, you may request a refund. You must provide a valid log file to verify the issue.
Refund Request Within 7 Days: Refunds are only available if requested within 7 days from the date of purchase.

Refunds will not be issued under the following circumstances:

Used Transfers: If you purchased a license that includes multiple transfers (e.g., 5 transfers) and have already used some (e.g., 2 out of 5), a refund cannot be processed.
User Error: Refunds will not be issued for issues caused by incorrect operation, including incorrect device selection or failure to follow instructions.

If you meet the refund eligibility criteria, follow these steps:

Email us at support@aiwatransfer.com with the subject "Refund Request - AIWATransfer".
Provide your order number and purchase details.
If requesting a refund due to a failed transfer, attach the log file showing the issue.
Our support team will review your request within 3-5 business days.

If your refund is approved:

The refund will be issued to your original payment method.
Processing times may vary depending on your payment provider (typically 5-10 business days).

If you have any questions about our refund policy, please contact us: